15 Questions to Ask Before Choosing a Local Moving Company
Choosing a local moving company can be difficult when there are so many options available. Below are some crucial questions to ask local moving companies when researching and obtaining quotes.
Is Your Company Licensed?
Any local moving company in Canada who is a member of the Canadian Association of Movers (CAM) ensures compliance with federal laws which means your move will be handled by professionals. A long-standing membership with the Better Business Bureau (BBB) is another indicator of a professional and reliable moving company.
How Long Has Your Local Moving Company Been in Business?
A moving company with a long history does not guarantee high quality service but it does demonstrate a considerable amount of industry experience. Typically, the company has surpassed satisfactory services to stay competitive in the industry for so long.
What Kind Of Coverage Do You Offer?
You must ensure the local moving company is insured and liable for damage. Keep in mind Released Value Protection is automatically applied when you sign the moving contract and only covers $0.60 per lb per item. The moving company should offer you Replacement Value Protection which means the movers will be liable for the replacement value of every damaged or missing item.
Do You Have The Right Equipment?
Ensure the moving company has the right size of moving truck, the appropriate dollies, lifting straps and floor protection.
Do You Have A Warehouse For Storage?
If you are going to be storing your belongings for a certain period of time, you will need to make sure the moving company has a storage facility that is safe and secure. If your local moving company uses third party storage units, request all relevant information and validate it yourself before booking the move.
Can You Show Me Recommendations And References?
Real customer reviews and testimonials are a great indication of a reliable and high-quality moving company. Industry awards are also a good indicator of a professional moving company.
How Do You Charge For A Local Move?
Local moving companies typically charge by the hour and the rate is determined by how many movers and the size of truck you will need. Most companies have a 3-4 hour minimum charge regardless of how long your movers take.
How Long Will The Move Take?
You should ask for an estimate on how long your move will take. Depending on the size of the move and the distance, your move might take multiple days.
How Can I Save On My Local Move?
If you want to save money on your local move, most companies recommend disassembling beds or tables which cuts down on the overall time of the move.
Do You Require A Deposit?
The moving company should not request a deposit that exceeds 50% of the total moving estimate. You should also make sure it is refundable in case something happens and you need to postpone or cancel the move.
What Payment Methods Do You Accept?
Professional local moving companies accept credit cards and certified cheques. Companies that only accept cash payments are a red flag for a rogue mover.
How Do You Prevent Property Damage?
Reputable moving companies should supply floor runners to protect your floors and furniture pads to wrap your banisters when moving items out of your house.
How Do You Handle Special Items?
Fragile items like antique furniture, heirlooms, glass furniture, artwork, sculptures and musical instruments require extra attention and protection during the moving process. Ask your local moving company how they intend to protect these items. A skillful approach and personal care should be both communicated and demonstrated.
What Happens If Something Gets Broken or is Missing?
The answer you receive should be based on the protection plan you have chosen (Released Value Protection or Replacement Value Protection). A trustworthy local moving company will abide by your protection plan and resolve any dispute in a peaceful and logical manner.
Does The Local Moving Company Have Any Questions For You?
If the local moving company has a desire to complete a successful move, they should have thoughtful and relevant questions for you. A good indicator of a good moving company is that they provide you with expert advice. This might include tips and tricks for how to prepare for your move or to better explain how the process works.
A very positive experience. We had dozens of desks, lots of broken materials, and no elevator. Matco helped me organize the move, supplied the labels and information I needed, checked in with me regularly, and on move day sent a great crew that were efficient, and cheerful (did I mention no elevator! lol). Matco also helped our charity source additional donations and materials at reduced prices. Will be using them again.
Had another great experience with Ken & the Matco team. Purchased some furniture a year ago, was very happy with the service, value and quality so we came back for more this summer. More than happy with everything. I'm sure I'll be back.
Matco made my move to Ontario from Alberta as smooth as it could have been. My coordinator was great and always responded in a timely manner when I reached out with questions. The actual movers were great and got the job, at both ends, done in a timely and efficient manner. I would highly recommend Matco for your move.
Ken and team at Matco was amazing! They delivered our cabinet without any problems and were very professional!
Ken was super friendly and helpful. Gave a discount for bulk order.Very quick to respond to communications.
Amazing Staff, very professional and keep us updated on delivery timesHighly recommend Matco Moving
Very happy with the service and professionalism of the team. They made my move a lot easier than I anticipated. The time/cost estimate was very accurate. The moving team was very polite, professional and a pleasure to interact with. Highly recommended!
We just finished a fairly big office move and the move is all done in far less time than I expected. I have to say that the movers at Matco did a highly professional job and really put their muscles into it! I can’t say enough about how efficient and careful they were; nothing got broken or lost and changes and additions were accommodated immediately. It's great to see such service these days!
Borger Group of Companies has been using Matco Moving Solutions for over 6 years and we can't say enough good things about this company. They moved our 100 team office to Balzac and have been the source of most of our office furniture and furniture disposal needs over the years. Highly recommended!
My experience with Matco was excellent, and I recommend using these moving services. This moving company has a professional and organized crew focusing on helping customers and delivering valuable service with minimum stress and on time.Thank you, Matco, for making my move happen!
Ken was very helpful with finding a solution for me, delivery was prompt and the guys did a great job. I'll look to use them again in the future!
Excellent shopping experience. Ken was very organized and helpful in the purchasing and loading of the shelving units we purchased. Items were used but in excellent condition and the price was very reasonable..Will be back this week for another purchase!
I have a 44x12ft mobile home with wheels,it need to bring from Williston, North Dakota to Athabasca, Alberta home, please quote me the price , thanks k
Matco assisted us in relocating from Calgary to the West Coast. Throughout the entire process, their professional team was very helpful and did everything necessary to ensure our move went smoothly. For such a long distance move, we felt very little stress. Would highly recommend their services to anyone endeavoring a relocation whether across town or country.
Amazing experience, we were looking for used office furniture and stumbled on this warehouse. We were pleased with the service we got from Ken, he was so knowledgeable, really friendly and very helpful. He helped me move everything to my vehicle.Will definitely come back again for future purchases, highly recommend if you want good savings on quality office furniture with amazing customer service.
All of the above. The stress was taken from me thru the full process. The first time giving me an estimate, thorough, Rob did a great job...stored my furniture for 3 mos while I looked for a new home. I checked out their warehouse, and the stress was gone when I saw how they cared for my stuff.Finally moved me to a new home, again, right on time, the crew carried my belongings as if it was their own, ...just had the house fully painted, and no marks on the walls from the movers. From sales staff, admin, storage, it was a good ride.Schulz
ProTemps used Matco to move our offices Aug 1/2023 to a new location,The experience was As good as it gets.They arrived promptly with 3 experienced seasoned movers that were friendly, and with a sense of humour. They were organized and they made it look effortless.Everything arrived in perfect condition and was assembled like clockwork.I highly recommend them and they happily disposed of our used furniture in a timely manner and paid a fair price for what we didn’t take with us.Thank you Ken Arndt for a stress free experience. And many thanks to the 3 talented team of movers.Sincerely Bev ServiceProTemps
Ken is great at showing all that is available and very friendly and efficient.
Ken was very professional & kind. He responded to texts quite fast as well. Will definitely be coming back in the future!
Great service and great people. I would definitely recommend Matco to anyone!
Hired Matco for a local move in Calgary . The crew were professional and took care of my furniture/property.I would highly recommend this company in a heart beat .They arrived on time, wrapped the furniture that needed be. The crew unloaded the boxes/furniture with care. Great work!