Shipper Responsibility

Shipper Responsibilities for Residential Moves

While we take care of the logistics and the heavy lifting, there are a few minor things we ask our customers to keep in mind to ensure the moving process happens quickly, and efficiently. These processes are needed to ensure that time, money and other resources are not wasted. It also provides our customers with the needed solutions or alternatives for certain issues that might arise.

  1. Disconnect and reconnect all appliances, electronics and computer equipment.
    Time is always tight on moving day. There are usually multiple deadlines to adhere to, be it elevator bookings or equipment rentals. Disconnecting and reconnecting appliances is an important step to ensure a swift and delay-free moving process. It takes away the added time needed for the removal of any complicated electrical or plumbing installations.
  2. Ensure all items meant to be shipped are loaded from the residence.
    Before moving day, customers should pre-sort their belongings in order to determine which items are meant to be transported to the new residence. Identify the items that need to be donated and or recycled. Organizing things in this manner will pave the way for a timely, and productive move. This will save time sorting through unwanted items once delivered to the new residence.

    In addition, once the movers finish loading, complete a final walk-through of the residence to certify that all items meant to be shipped are accounted for. This practice is essential in preventing any lost or missing items.
  3. You will not ship any flammable, explosive or hazardous materials.
    Here at Matco we put the safety of our customers and employees first. Matco representatives and customers share a mutual responsibility in providing a safe and secure environment. It is the customer’s sole responsibility to ensure nothing flammable, explosive, or hazardous is shipped. Adhering to this principle is critical in ensuring the safety of the move, and the wellbeing of all parties involved.
  4. You are the legal owner of goods to be shipped.
    In order to avoid any potential complication of legality, ensure all belongings being transported are your legal property. Act diligently by checking with the applicable parties to ensure that house fixtures and appliances such as fridges, dishwashers, and washing machines stay in the correct property.