At Matco, we strive to provide you with precise estimates to prevent any surprises during your cross border move. This is why we provide the option of in-home visual estimates or video surveys. Our committed team of estimators will assess the dimensions of your residence, inventory the items you intend to relocate, and discuss your specific moving needs.

After our cross border moving specialist has compiled an inventory of your belongings and determined the total weight, we will provide you with a quote accordingly. Once the quote is finalized, we will arrange service dates and inform you of any further preparations necessary before the moving day.

Matco offers professional home packing services to our valued customers. Whether you require full-house packing and preparation, assistance with specific items, or prefer to handle packing yourself, we’ve got you covered. We can also provide moving boxes and materials to facilitate your packing process.

After your belongings are packed, our movers will arrive at your residence with a fully-equipped moving truck. Our trucks are stocked with furniture pads, materials, dollies, and floor runners to safeguard your belongings. We meticulously wrap all furniture items and disassemble essentials such as beds, tables, and sectional couches.

Matco’s cross border specialists understand the documentation requirements for crossing the Canada/U.S. border. We will assist customers in preparing all the necessary paperwork including customs forms, certificates and permits, and complete inventory lists.

Matco’s cross border specialists coordinate with customs authorities on behalf of customers to facilitate smooth clearance of goods at the border. This includes pre-clearance procedures and coordinating with customs officials on your behalf to resolve any issues or queries that may arise during the clearance process.

Once your belongings are loaded and your shipment’s documentation is received, our cross border specialists will handle the transportation arrangements and logistics for crossing the border.

Upon the arrival of the moving truck at your new residence, our dedicated moving team will carefully unload your belongings and transport them inside your home. We will arrange your furniture according to your preferences and reassemble any items that were disassembled during the loading process.

Matco provides both full and partial unpacking services to facilitate your settling-in process. Recognizing that you’ll want to determine the placement of your belongings, our service is tailored to place items exclusively on tabletops and surfaces, allowing you the freedom to arrange them according to your preferences.

Matco’s quality team diligently follows up with customers after their cross border move to ensure the utmost satisfaction. Understanding that the relocation process can be stressful, we go the extra mile to ensure a seamless transition for our customers. The quality team gathers valuable feedback through personalized follow-up calls and surveys, addressing any concerns promptly and effectively. This commitment to customer satisfaction underscores our dedication to providing not just a service, but an exceptional experience.