There are two valuation protection options available for shipping household effects. You can only choose 1 option.
Released Rate Liability
With this option, the Carrier’s maximum liability is $0.60 per pound, per article in the event of loss or damages.
The value of the article has no effect.
If the article is packed in a carton, the maximum settlement is based on the weight of the appropriate size carton x $0.60/lb.
All weights are determined using a standardized weight chart approved by the Federal Government, for example: If a chair with an actual present value of $250.00 and a weight of 20 lbs. is damaged and/or lost, the maximum settlement will be: $12.00 (20 lbs. x $0.60 = $12.00).
Replacement Value Protection
With this option, the Carrier’s maximum liability is the lump-sum value declared on the shipment.
This maximum would only be paid in the case of a total loss.
The Carrier agrees, if there is a loss or damage sustained while in its custody, to pay the full cost of repair, or if repair is not possible, replacement without deduction for depreciation.
Any items not purchased or currently purchasable in the commercial market of North America will be settled at their appraised value.
If a cash settlement is preferred, the carrier is limited to the cost of repair (if repairable) or the depreciated value of the item.
Each article is assessed individually.
The carrier reserves the right to salvage any item that is replaced or cash settled in full, for example: If a chair with an original purchase value of $250.00 is found to be irreparably damaged or lost, it will be replaced at today’s purchase value.
Ken is great at showing all that is available and very friendly and efficient.
Ken was very professional & kind. He responded to texts quite fast as well. Will definitely be coming back in the future!
Excellent shopping experience. Ken was very organized and helpful in the purchasing and loading of the shelving units we purchased. Items were used but in excellent condition and the price was very reasonable..Will be back this week for another purchase!
ProTemps used Matco to move our offices Aug 1/2023 to a new location,The experience was As good as it gets.They arrived promptly with 3 experienced seasoned movers that were friendly, and with a sense of humour. They were organized and they made it look effortless.Everything arrived in perfect condition and was assembled like clockwork.I highly recommend them and they happily disposed of our used furniture in a timely manner and paid a fair price for what we didn’t take with us.Thank you Ken Arndt for a stress free experience. And many thanks to the 3 talented team of movers.Sincerely Bev ServiceProTemps
Ken was very helpful with finding a solution for me, delivery was prompt and the guys did a great job. I'll look to use them again in the future!
We just finished a fairly big office move and the move is all done in far less time than I expected. I have to say that the movers at Matco did a highly professional job and really put their muscles into it! I can’t say enough about how efficient and careful they were; nothing got broken or lost and changes and additions were accommodated immediately. It's great to see such service these days!
All of the above. The stress was taken from me thru the full process. The first time giving me an estimate, thorough, Rob did a great job...stored my furniture for 3 mos while I looked for a new home. I checked out their warehouse, and the stress was gone when I saw how they cared for my stuff.Finally moved me to a new home, again, right on time, the crew carried my belongings as if it was their own, ...just had the house fully painted, and no marks on the walls from the movers. From sales staff, admin, storage, it was a good ride.Schulz
Matco made my move to Ontario from Alberta as smooth as it could have been. My coordinator was great and always responded in a timely manner when I reached out with questions. The actual movers were great and got the job, at both ends, done in a timely and efficient manner. I would highly recommend Matco for your move.
Amazing experience, we were looking for used office furniture and stumbled on this warehouse. We were pleased with the service we got from Ken, he was so knowledgeable, really friendly and very helpful. He helped me move everything to my vehicle.Will definitely come back again for future purchases, highly recommend if you want good savings on quality office furniture with amazing customer service.
Matco assisted us in relocating from Calgary to the West Coast. Throughout the entire process, their professional team was very helpful and did everything necessary to ensure our move went smoothly. For such a long distance move, we felt very little stress. Would highly recommend their services to anyone endeavoring a relocation whether across town or country.
Ken was super friendly and helpful. Gave a discount for bulk order.Very quick to respond to communications.
A very positive experience. We had dozens of desks, lots of broken materials, and no elevator. Matco helped me organize the move, supplied the labels and information I needed, checked in with me regularly, and on move day sent a great crew that were efficient, and cheerful (did I mention no elevator! lol). Matco also helped our charity source additional donations and materials at reduced prices. Will be using them again.
Hired Matco for a local move in Calgary . The crew were professional and took care of my furniture/property.I would highly recommend this company in a heart beat .They arrived on time, wrapped the furniture that needed be. The crew unloaded the boxes/furniture with care. Great work!
Very happy with the service and professionalism of the team. They made my move a lot easier than I anticipated. The time/cost estimate was very accurate. The moving team was very polite, professional and a pleasure to interact with. Highly recommended!
My experience with Matco was excellent, and I recommend using these moving services. This moving company has a professional and organized crew focusing on helping customers and delivering valuable service with minimum stress and on time.Thank you, Matco, for making my move happen!
Great service and great people. I would definitely recommend Matco to anyone!
Ken and team at Matco was amazing! They delivered our cabinet without any problems and were very professional!
I have a 44x12ft mobile home with wheels,it need to bring from Williston, North Dakota to Athabasca, Alberta home, please quote me the price , thanks k
Had another great experience with Ken & the Matco team. Purchased some furniture a year ago, was very happy with the service, value and quality so we came back for more this summer. More than happy with everything. I'm sure I'll be back.
Amazing Staff, very professional and keep us updated on delivery timesHighly recommend Matco Moving
Borger Group of Companies has been using Matco Moving Solutions for over 6 years and we can't say enough good things about this company. They moved our 100 team office to Balzac and have been the source of most of our office furniture and furniture disposal needs over the years. Highly recommended!