Claims are always unpleasant – no one wants to have to deal with the problem but damage does occur and claims are a result. The best advice is to understand the claims settlement procedure prior to moving. It is [...]
Your driver will contact you 24 hours before delivery. Matco will assign a customer service representative as your primary contact for updates on your delivery date. Provide the driver with all your contact information, including a reachable phone number [...]
"You may be asked to select a range of days for loading, depending on your shipment size and time of year. Be flexible during busy seasons in order to secure a truck and driver. The Moving Consultant and/or driver [...]
The protection you have depends on the valuation coverage you select, which determines the carrier's liability for loss or damage. Valuation is not coverage – it is the liability of the moving company. Check with your homeowner’s insurance to [...]
Matco Moving Solutions uses a special procedure called stretch-wrap. It is a heavy, clear plastic wrap that protects your furniture from being soiled.
Appliances, such as washers, dryers and refrigerators, must be disconnected, and the washer must have a stabilizer installed. Your Moving Consultant can help you understand how these items are serviced. We have business relationships with local service providers that [...]
Notify your local moving representative about items of extraordinary value like jewelry, money, antiques, or stamp collections before packing. Though it is strongly recommended that you carry irreplaceable and expensive articles with you or arrange for their transport. Items [...]
Waterbeds need to be drained completely. Fibre-filled waterbeds need to be professionally vacuum-drained in advance of your move date.
Yes, as long as the driver deems them safe for transport.
All loose items must be packed in boxes to prevent loss or damage. It is recommended that you pack all items and leave the drawers empty.