At Matco, we strive to provide you with accurate and detailed estimates to prevent any surprises during your long distance move. To do this, we provide customers with the option of an in-home or virtual survey. During the survey, our skilled estimators will assess the dimensions of your residence, inventory the items you intend to relocate, and discuss your specific moving needs.

After the moving specialist has compiled an inventory of your belongings and determined the total weight, we will provide you with a quote accordingly. Once the quote is finalized, we will arrange service dates and inform you of any further preparations necessary before moving day.

Matco offers professional packing services to our valued customers. Whether you require full packing and preparation, assistance with specific items, or prefer to handle packing yourself, we’ve got you covered. We can also provide moving boxes and materials to facilitate your packing process.

After your belongings are packed, our moving team will arrive at your residence with a fully-equipped moving truck. Our trucks are stocked with furniture pads, materials, dollies, and floor runners to safeguard your belongings. Before we start loading your belongings, we will complete an inventory of all the items you are moving, meticulously wrap all furniture items and disassemble essentials such as beds, tables, and sectional couches. Once your belongings are loaded you will receive a copy of the inventory and Bill of Lading for your records.

After your belongings are loaded onto the moving truck, they will start their journey to your new destination. When you book your move, your designated move coordinator will give you a Transit Time Guide (TTG), indicating the range of dates your shipment is expected to arrive for delivery. Your move coordinator will keep you informed about the status of your shipment and coordinate your delivery date accordingly.

Upon the arrival of the moving truck at your new residence, our moving team will provide you with a Bingo check-off form and call out each tagged item as it comes off the truck to ensure all items are accounted for. From here we’ll carefully unload your belongings and transport them inside your home. We will arrange your furniture according to your preferences and reassemble any items that were disassembled during the loading process.

Matco provides both full and partial unpacking services to facilitate your settling-in process. Recognizing that you’ll want to determine the placement of your belongings, our service is tailored to place items exclusively on tabletops and surfaces, allowing you the freedom to arrange them according to your preferences.

Matco’s quality team diligently follows up with customers after their long distance move to ensure the utmost satisfaction. Understanding that the relocation process can be stressful, we go the extra mile to ensure a seamless transition for our customers. The quality team gathers valuable feedback through personalized follow-up calls and surveys, addressing any concerns promptly and effectively. This commitment to customer satisfaction underscores our dedication to providing not just a service, but an exceptional experience.