- What is an inventory?
The driver will usually inventory your shipment as he or she loads it (but it's not required by law). When completed, the inventory provides a detailed, descriptive listing of your household goods and the condition of each item when received by the mover. Be sure that everything listed on the inventory is correct. This is not always the easiest task, as you will find things written on the inventory like PBO, which means packed by owner. The contents of this carton can't and won't be listed because the driver is not able to see inside each and every box. You will also find CP on a line item in the inventory. This means Carrier Packed container. These are two important listings.
You will also notice that in the middle column on the inventory form a line that has many letters and numbers associated with a specific item but it may make no sense to you. This is where the driver uses inventory code to make note of the condition of that particular piece. To understand this code, look at the top of the inventory sheet for the legend that explains what that code means. SC - scratched, C - chipped, 3 - right side of piece and 8 for the top of the piece. This is a simplified way for the driver to make note of any irregularity or existing damage.
Remember, this inventory is for you to keep track of what is loaded and the condition of each item. If damage occurs on a particular piece during the loading process, get the inventory tag number on that item and make a note in the far right hand column on the line that corresponds with that piece. This is the document that will be scrutinized when the claims process is initiated so it is important to have the damage clearly noted.
This inventory should also be used at the destination when your shipment is delivered. Use the inventory to verify the articles that are delivered and again note any exception to the condition of the items as they are brought into your home. Point out the damage to the driver.
What often occurs is that a piece of furniture has been in your home for many years and you grow accustomed to looking at it in a certain place and in a certain light. When you bring that same piece into your new home, you may notice damage that may have been there for a long time. The driver will have noted the scratch or chip at your origin residence. If you are not sure if the damage is existing or new damage, ask your driver to explain the condition of the piece as he noted it on the inventory during the loading process. This is the quickest way to clear up what is new damage and what was there all along.
Matco drivers are very careful about the way they handle your items and the inventory is their safeguard against felonious damage claims. Use this inventory as a positive tool to make sure that you are protected, just as the driver will use it to protect him or her.