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FAQs

 

Pre-move

  • What happens when a Matco Moving Consultant comes to my home?
    The Moving Consultant will arrive at your home to complete the visual survey of your items. Once this is completed, the Moving Consultant will calculate the weight, packing cost and any other charge related to your move. Remember that the Moving Consultant must clearly see what you are moving in order to provide you with an accurate estimate. Crawl spaces, attics and cluttered closets can be deceiving, so organize your house before the Moving Consultant arrives.

    Don't be alarmed if they go through all your cabinets and closets or look under beds and on top of cabinets. He or she must be able to see what is moving and possibly needs packing. If you know of items that are out of view, be certain to point them out. If there are items you will be eliminating, be sure to point them out as well.

    One word of caution that can save you a great deal of trouble on loading day, get rid of all items you do not plan to move. Otherwise, there may not be enough space for your shipment. This will not occur on one or two small items, but if you anticipated eliminating an entire bedroom suite and do not do so, it is quite possible that this could violate the integrity of your binding estimate and/or cause the driver to run out of space.